Privacy Policy for Gnat Nomad

Gnat Nomad is dedicated to protecting your privacy. This Privacy Policy outlines how our online platform, Gnat Nomad, collects, uses, discloses, and protects your personal information when you interact with our website, purchase our outdoor gear, or engage with our consultancy services. We are committed to transparency and compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and Canadian privacy legislation.

1. Information We Collect

We collect various types of information to provide and improve our services.

• Personal Identification Information: This includes your name, shipping address, billing address, and contact information (e.g., email address, phone number) when you make a purchase, create an account, or sign up for our newsletters.
• Transaction Data: Details about products and services you have purchased from us, including hiking backpacks, trekking poles, camping tents, sleeping bags, sleeping pads and mats, portable stoves and cookware, water filters and hydration systems, headlamps and lanterns, rain jackets and outerwear, and travel accessories and organizers. This also includes information related to our backcountry trip planning and gear consultancy or equipment maintenance workshops.
• Technical Data: This involves information about how you access and use our website, such as your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
• Usage Data: Information about your actions on our website, including the pages you view, the products you search for, and the duration of your visit.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to operate our business and provide you with our outdoor gear and consultancy services.

• To Process Orders: To fulfill and manage your purchases of outdoor gear and services, process payments, and arrange for delivery.
• To Provide Consultancy Services: To deliver our backcountry trip planning, gear consultancy, and equipment maintenance workshops tailored to your needs.
• To Manage Your Account: To administer your registration as a user of our website, provide customer support, and send you service-related communications.
• To Improve Our Website and Services: To analyze user behavior, troubleshoot technical issues, and enhance our product offerings and online platform.
• For Marketing Purposes: With your consent, to send you promotional communications about Gnat Nomad products, services, and special offers. You can opt-out at any time.
• To Comply with Legal Obligations: To meet our legal and regulatory requirements.

3. Disclosure of Your Information

We may share your personal information with third parties in specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, shipping, website hosting, data analysis, and marketing assistance. These providers have access to your personal information only to perform their functions and are obligated not to disclose or use it for other purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee the absolute security of your personal information.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Data Protection Rights

Under applicable data protection laws, you have certain rights regarding your personal information:

• Right to Access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at the address provided below. We will respond to your request within one month.

7. Cookies

Our website uses "cookies" to enhance your experience. Cookies are small data files placed on your device. We use cookies to understand how you interact with our site, remember your preferences, and process your shopping cart. You have the option to accept or decline cookies. If you choose to decline cookies, some portions of our service may not function properly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "last updated" date will be revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: